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Troubleshooting Microsoft Dynamics 365

Troubleshooting Microsoft Dynamics 365 with Gill Walker


Having the skills to locate issues within Microsoft Dynamics 365, without waiting for third party help, speeds up the time required to reach a resolution when Dynamics 365 has an issue.  This may significantly reduce the time that Dynamics 365 is unavailable to users.

There are many different components to Microsoft Dynamics 365 - even if you are using Microsoft Dynamics 365 Online - and pinpointing which of them is causing a particular problem can be challenging.

This course is perfect for people who are responsible for supporting Microsoft Dynamics 365 - either for their own organisation or for clients - who want more understanding of the troubleshooting options.

At the end of this troubleshooting course, you have:

  • A process to establish where the problem lies
  • An understanding of the components of Microsoft Dynamics 365
  • Knowledge of some of the troubleshooting tools available to you


 Target Audience for Troubleshooting Microsoft Dynamics 365

  • People wanting to understand where problems arise in Microsoft Dynamics 365, and how to fix them

Course prerequisites for Troubleshooting Microsoft Dynamics 365

Participants on the ‘Troubleshooting Dynamics 365’ course should have a general understanding of the functionality in Microsoft Dynamics 365, equivalent to that achieved from the Getting Started with Microsoft Dynamics 365 course or Guide Me Guru and knowledge of Windows and Microsoft Office.

Course length

Two days

Opsis Dynamics 365 training schedule

Summon the CRM Success Catalyst on:

Phone: +61(2) 8212 3480

Email: opsisinfo(at)

Postal address: GPO Box 2479, Sydney, NSW 2001

Office Address: Suite 1a,
993 Pacific Highway,
Pymble, NSW 2073

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Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.