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In conversation with Megan Del Borrello from Behind the Brand

Meet Gill Walker

Recently I had a chat with Megan Del Borrello of Behind the Brand to talk about my entreprenerial journey.  The transcript of our conversation is here.


Gill Walker solves complex problems within Microsoft Dynamics 365 CE and ClickDimensions, challenges which often lead to user adoption issues. If you are a CIO, CFO, CEO or decision maker tasked with making Dynamics 365 successful, Gill will help. At heart she is an educator, so brings mentoring, training, speaking and coaching to your CRM challenges. She is a trainer (MCT), speaker (Professional Member of Professional Speakers Australia (PSA)), consultant (Sales Functional Consultant for Dynamics 365), project manager & vendor manager.

Gill Walker is a widely recognised Microsoft Dynamics 365 trainer, problem solving expert, coach, mentor, D365 success consultant, author, and speaker. Her audiences gain extraordinary value from her presentations as she shows them how to get the most out of their CRM investment. Gill’s work inspires and excites people to use their CRM to improve their revenue and results.

Gill has been working with Microsoft Dynamics 365 (previously Microsoft CRM) since 2002 – before it officially arrived in Australia! During these 17 years she has worked with a wide variety of organisations including small businesses, corporates, not for profits and government departments. These organisations have been in technology, finance, marketing & construction–and more.

Birthday Cakes and Extensions - Leading the Implementation of New Technology

In birthday cakes and extensions, Deb Coviello - the Drop In CEO - and Gill Walker discuss an approach to software implementation that takes ideas from everyday and use them to make your software implementation easier, quicker and cheaper than many projects are today.  Click on the image to listen in to our conversation.


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Conversation about CRM Leadership with Pushpa Vaghela of Leadership Mastery TV and Leadership By Design

Recently I spoke with Pushpa Vaghela of Leadership Mastery TV and Leadership By Design about some of the challenges of leading a successful CRM project.

Is your CRM system a waste of time and money? - a conversation with Dylis Guyan

Is your CRM system a waste of time and money?





Recently, I spoke with Dylis Guyan about a subject close to my heart - ensuring that your CRM solution is not a waste of time or money.

Do you have a CRM (Customer Relationship Management) tool in place, that enables you, as a business owner or manager to identify;

  • a decline in sales,
  • loss of existing clients,
  • your best clients,
  • the position of the decision maker,
  • where your best sales are coming from and much more?

Or is your CRM tool seen as another irritant which takes up too much of your time? Listen to my discussion with Dylis Guyan. Together we open your eyes to the huge opportunities your CRM system will give you to develop more business and which all of your Sales People will love!



The complete transcript is here

Relationships - then and now

Gill Walker in conversation

Published by Gill Walker

In this conversation from 2012, Gill shows how a CRM solution can enable your users to give your clients the relationships that they crave. This enables improved customer service and hence improved customer retention.

The changing role in technology is contrasted against the unchanging need to have relationships with our clients and suppliers, and in the modern world, technology can help give back what superficially it has taken away.

Summon the CRM Success Catalyst on:

Phone: +61(2) 8212 3480

Email: opsisinfo(at)

Postal address: GPO Box 2479, Sydney, NSW 2001

Office Address: Suite 1a,
993 Pacific Highway,
Pymble, NSW 2073

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Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.