Relationships - then and now
Gill Walker in conversation
Published by Gill Walker
In this conversation from 2012, Gill shows how a CRM solution can enable your users to give your clients the relationships that they crave. This enables improved customer service and hence improved customer retention.
The changing role in technology is contrasted against the unchanging need to have relationships with our clients and suppliers, and in the modern world, technology can help give back what superficially it has taken away.