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Ask Gill is a series of short videos where Gill Walker responds to some common questions asked about CRM or by people new to CRM.  She shows how successful CRM will deliver a range of business benefits.

Is training necessary for CRM success?

During the two decades that she has been working with CRM, Gill has seen both the good, the bad and the downright ugly of CRM implementations. The problems change little, even as the technology moves on - plus ça change, plus c'est la même chose.

The biggest change is the increase in the belief that it should be easy, that training should not be necessary.  And nothing could be further from the truth.

Gill's passion is making CRM work for organisations.  She achieves this using training and change management rather than unsustainable and potentially risky, complex customisation and coding.

Gill Walker, the owner, founder and principal consultant of Opsis, has been working in CRM for over two decades.  She has been dedicated to Microsoft CRM, Microsoft Dynamics CRM, and Microsoft Dynamics 365, since 2002 – since Microsoft CRM v1.0 beta!

 Microsoft Dynamics 365 Training Opportunities - with Opsis

Summon the CRM Success Catalyst on:

Phone: +61(2) 8212 3480

Email: opsisinfo(at)

Postal address: GPO Box 2479, Sydney, NSW 2001

Office Address: Suite 1a,
993 Pacific Highway,
Pymble, NSW 2073

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Opsis is an expert Microsoft Dynamics 365 consulting company. Our focus is your Microsoft Dynamics 365 success - not licence sales or billable hours. As Principal Consultant, Gill oversees all business operations and strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  We offer Microsoft Dynamics 365 strategy, Microsoft Dynamics 365 scoping, Microsoft Dynamics 365 implementation, Microsoft Dynamics 365 technical support, Microsoft Dynamics 365 advice and guidance, Microsoft Dynamics 365 training and mentoring.