Gill Walker – CRM Success Catalyst, Speaker, Educator, D365 Project Manager, Microsoft Dynamics 365 Functional Consultant, Solution Architect, Advisor, Trainer, MCT, MVP, DTM

 

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Driving CRM Success: Strategy, Technology & Real-World Results

Unlock the full potential of your CRM with expert guidance from Opsis. We bridge the gap between strategy, technology, and business success.

Opsis's Purpose is your CRM success

At Opsis, we’re all about empowering you achieve CRM success - by bridging the gap between technology, strategy, and your real-world business needs.  We don’t just do software and technology, — we help you transform the way you work, optimise your processes, and unlock lasting value with Microsoft Dynamics 365, Power Platform, and ClickDimensions.

We’ve got the expertise (and the coffee) to ensure your CRM investment actually delivers results—not just an inbox full of issues.  Whether it’s strategic consulting, tailored implementations, or expert training, we partner with you to turn those CRM headaches into growth opportunities.

So, if your CRM feels more like a puzzle with missing pieces than a solution, let’s chat. We’ve got the map to success—and it doesn’t involve a treasure hunt.

What Opsis do

At Opsis, we help you achieve CRM success—no matter where you are on the journey (lost? stuck?  - we’ve got you!). Our services include:

🚀 Workshops – Our proprietary scoping ensures you get a CRM that actually works for you (not against you).

🧩 Consulting – Helping you fit all the CRM puzzle pieces together—without forcing any!

🏆 Centre of Excellence Support – Because great CRM needs more than just good intentions.

🔎 Health checks – To find the gremlins in your system before they cause real chaos.

📚 Training – For users, tech teams, and executives—because everyone deserves to know what they’re doing.

🎤 Speaking – Gill Walker, our principal CRM Success Catalyst, shares wisdom (and war stories) on CRM success from implementation to beyond at events and conferences.

Let’s make your Dynamics 365  work for you—not the other way around!

Who do Opsis help

At Opsis, we help everyone—from end users to C-suite execs, across the globe, across industries, and across the "purpose" vs. "profit" spectrum. Whether you're elbow-deep in Dynamics 365 every day, or just want to know your data is reliable, easy to understand, and a breeze to access—we’ve got you.

We work with all sorts of organizations, from not-for-profits and government departments to corporates, SMEs, and anyone else who’s tired of struggling with their CRM system. So, if your CRM feels like a wild adventure and you want to add some clarity to the chaos, let’s talk!

 

Gill Walker's showreel QR code

Opsis is an expert Microsoft Dynamics 365, Microsoft Power Platform and CRM strategy consulting company. Our focus is your CRM success, with Microsoft Dynamics 365 / Microsoft Power Platform or any CRM technology - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  Gill is the creator of SuccessRM - your blueprint for CRM success.  We offer:

  • Strategy for your successful CRM
  • Microsoft Dynamics 365 and Power Platform
    • scoping
    • implementation
    • technical support
    • training
    • consulting, advice and guidance
    • assistance with your centre of excellence
  • Mentoring for CIOs and other decision makers tasked with implementing CRM.