Who Is Gill Walker? Your CRM Whisperer, Educator, and Success Catalyst

 
Gill Walker is not just a Microsoft Dynamics 365 expert — she’s the catalyst behind hundreds of successful CRM transformations.

As the founder of Opsis, Gill brings more than two decades of experience helping organisations turn CRM from a frustrating cost centre into a strategic growth engine. Known for her straight-talking, deeply pragmatic approach, Gill works with senior executives, project teams, and users alike to ensure that every Dynamics 365 implementation drives meaningful, measurable outcomes.

A Rare Blend of Strategy, Skill, and Straight Talk

Gill is one of the most experienced Microsoft Dynamics 365 consultants in Australia — but what sets her apart is not just her technical mastery. It’s her ability to bridge the gap between business ambition and digital execution. She ensures that CRM projects don’t just go live — they deliver.

Her approach challenges the all-too-common misconception that CRM is “just an IT project.” Instead, Gill positions CRM as a strategic business initiative — one that requires clear leadership, rigorous planning, and unflinching honesty about what’s working and what’s not.

She’s not afraid to say the hard things. But she’s also deeply committed to helping businesses get it right.

CRM Success Catalyst & Strategic Partner

Gill has earned the trust of government agencies, not-for-profits, membership organisations, and commercial enterprises across Australia — often brought in when a project is underperforming or facing resistance. As a CRM Success Catalyst, she helps organisations unlock:

• Executive alignment and project clarity
• User adoption through training, coaching, and smart design
• Dashboards and workflows that actually drive behaviour
• Rescue and recovery of CRM projects gone off-track

She also developed the Nine Ds of CRM Success, a proven model that guides organisations through every phase of CRM — from scoping and design to implementation and ongoing optimisation.

A Recognised Leader in the Dynamics Community

Gill was awarded Microsoft’s Most Valuable Professional (MVP) award in 2023 for her contributions to the Dynamics 365 and Power Platform community — a reflection of her thought leadership, training work, and dedication to helping others succeed.

She is a sought-after speaker, trainer, and advisor, regularly presenting at conferences and facilitating executive workshops. Through her videos, articles, and eBooks, she shares practical advice drawn from real-world experience — not theory.

Helping You Avoid the Pitfalls of CRM

CRM projects don’t fail because of bad software. They fail because the organisation didn't understand what success truly required.

If you’re a senior leader seeking a partner who can see around corners, tell you what others won’t, and work side-by-side with you to achieve real CRM success — Gill Walker is the expert you want in your corner.