Gill Walker – CRM Success Catalyst, Speaker, Educator, D365 Project Manager, Microsoft Dynamics 365 Functional Consultant, Solution Architect, Advisor, Trainer, MCT, MVP, DTM


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Troubleshooting Microsoft Dynamics 365

 Troubleshooting Dynamics 365

Having the skills to locate issues within Microsoft Dynamics 365, without waiting for third party help, speeds up the time required to reach a resolution when Dynamics 365 has an issue.  This may significantly reduce the time that Dynamics 365 is unavailable to users.

There are many different components to Microsoft Dynamics 365 - even if you are using Microsoft Dynamics 365 Online - and pinpointing which of them is causing a particular problem can be challenging.

This course is perfect for people who are responsible for supporting Microsoft Dynamics 365 - either for their own organisation or for clients - who want more understanding of the troubleshooting options.

Gill Walker Troubleshooting Microsoft Dynamics 365At the end of this course, you will have:

  • A process to establish where the problem lies
  • An understanding of the components of Microsoft Dynamics 365
  • Knowledge of some of the troubleshooting tools available to you

Target Audience for Troubleshooting Microsoft Dynamics 365

  • People wanting to understand where problems arise in Microsoft Dynamics 365, and how to fix them

Course Prerequisites for Troubleshooting Microsoft Dynamics 365

Participants of the ‘Troubleshooting Microsoft Dynamics 365’ course should have a general understanding of the functionality in Microsoft Dynamics 365, equivalent to that achieved from the Getting Started with Microsoft Dynamics 365 course and knowledge of Windows and Microsoft Office.

Course Length

Two days


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Opsis is an expert Microsoft Dynamics 365, Microsoft Power Platform and CRM strategy consulting company. Our focus is your CRM success, with Microsoft Dynamics 365 / Microsoft Power Platform or any CRM technology - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  Gill is the creator of SuccessRM - your blueprint for CRM success.  We offer:

  • Strategy for your successful CRM
  • Microsoft Dynamics 365 and Power Platform
    • scoping
    • implementation
    • technical support
    • training
    • consulting, advice and guidance
    • assistance with your centre of excellence
  • Mentoring for CIOs and other decision makers tasked with implementing CRM.