Gill Walker – CRM Success Catalyst, Speaker, Educator, D365 Project Manager, Microsoft Dynamics 365 Functional Consultant, Solution Architect, Advisor, Trainer, MCT, MVP, DTM


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Train the Microsoft Dynamics 365 Trainer

train the trainerTrain the Microsoft Dynamics 365 Trainer is a fantastic option for larger organisations who want to train a larger number of users in the use of new or improved solution functionality.  It is also a great option for organisations that would like to keep their independence and manage their Microsoft Dynamics 365 implementation themselves.


A great trainer is worth their weight in gold

Great trainers inspire and engage learners to achieve their goals by delivering training programs that challenge the status quo and motivate action. The ability to convey a message with influence and create a lasting impact on students that changes behaviour is the key to any successful learning experience.

  • A great CRM trainer inspires confidence in your users.
  • A great CRM trainer empowers your users, which leads to higher user adoption of your Microsoft Dynamics 365 investment.
  • A great CRM trainer ensures that all users receive the training that they need for their role.



But no one is born with these skills.

Training is the cornerstone of CRM success 500pxWhen you engage Opsis' to deliver Train the Microsoft Dynamics 365 Trainer solution, one of our experienced trainers works with your selected trainers, typically your power users, and shows them how to pass on their knowledge about using Microsoft Dynamics 365 to your users.  Your trainers will be:

  • coached to deliver classroom training, not just "sitting with Nellie" style training
  • shown how to teach their participants, not just the how of using your Microsoft Dynamics 365, but also the why, which is essential for real understanding. 

Your trainers will learn about the different styles of adult learning, how to identify those styles, and how to ensure that all styles can learn in a mixed group.

We can also work with you to develop training materials that give your users the practical exercises that enable them to understand where their role fits into your overall business, and to see the big picture of how Microsoft Dynamics 365 helps your organisation, rather than just their own role.

Opsis' Train the Microsoft Dynamics 365 Trainer service is more cost-effective than outsourcing your entire training to a third-party provider, while still giving you the benefits of high-quality CRM training - and benefits that stay with your organisation.


Gill Walker's showreel QR code

Opsis is an expert Microsoft Dynamics 365, Microsoft Power Platform and CRM strategy consulting company. Our focus is your CRM success, with Microsoft Dynamics 365 / Microsoft Power Platform or any CRM technology - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  Gill is the creator of SuccessRM - your blueprint for CRM success.  We offer:

  • Strategy for your successful CRM
  • Microsoft Dynamics 365 and Power Platform
    • scoping
    • implementation
    • technical support
    • training
    • consulting, advice and guidance
    • assistance with your centre of excellence
  • Mentoring for CIOs and other decision makers tasked with implementing CRM.