Technical Dynamics 365 Training:
Master the Magic Behind the Scenes

Every great CRM needs a wizard behind the curtain—someone who can configure, customise, and optimise Dynamics 365 like a pro. If you’re the one people turn to when “the system isn’t working,” our technical training is your spellbook.

Why Technical Training?

Out-of-the-box solutions only get you so far. To truly tailor Dynamics 365 to your business, you need the skills to customise tables and entities, automate processes, and ensure everything runs smoothly—without resorting to duct tape and prayers.

What You’ll Learn

Our technical training covers everything from configuring the platform to advanced customisation and automation. Here’s a sneak peek at what you’ll master:

✅ Configuration & Customisation – Learn how to tweak forms, fields, views and business processes to make Dynamics 365 work for you, not the other way around.

✅ Power Automate & Business Rules – Stop repetitive tasks from stealing your time—let automation do the heavy lifting.

✅ Security & Permissions – Ensure users see only what they should (because Bob from marketing really doesn’t need access to finance reports).

✅ Data Management & Integration – Keep data clean, connected, and not duplicated across ten different spreadsheets.

Who is it for?

IT professionals, system administrators, or anyone who has ever been asked, “Can you just make the CRM do this…?” If you want to get hands-on with Dynamics 365 and build solutions without breaking things, this course is for you.

Why Train with Opsis?

We don’t just teach theory—we show you real-world solutions that work. With years of experience helping businesses fine-tune Dynamics 365, we ensure you leave with practical skills you can apply immediately (and maybe even impress your boss).

Let’s Get Technical!

Ready to become a Dynamics 365 pro? Arrange your technical training today and take control of your CRM like never before.

We offer a range of technical Microsoft Dynamics 365 training options with dates to suit you, including:

• Configuration (no-code customisation) of Dynamics 365
• Introduction to Automation in Microsoft Dynamics 365
• Troubleshooting Microsoft Dynamics 365

Meet your Opsis trainer

Your trainer, in all of these courses is a real-world veteran Dynamics 365 consultant with over two decades of experience, who has seen and used these techniques on real Dynamics 365 CRM projects, helping a range of organisations with their Microsoft Dynamics 365 and Microsoft CRM solutions.

All Opsis education focusses on the why, rather than simply the how, of the technical topics and techniques taught.

Like all of our training, these courses are very hands-on and you will leave with an understanding of why certain techniques offer benefit and when they should be used, and also when they are not the best option to use.