Gill Walker – CRM Success Catalyst, Speaker, Educator, D365 Project Manager, Microsoft Dynamics 365 Functional Consultant, Solution Architect, Advisor, Trainer, MCT, MVP, DTM


Call us now on
+61 2 82 1234 80

What Opsis' Clients Say about Working with Opsis

Opsis has helped a wide range of clients - small businesses, not-for-profit, government departments and large organisations - with their CRM and Dynamics 365 projects, since our foundation in 2004.

This page shows a few more of the comments from a few of Opsis' happy clients across our consulting, speaking, training, mentoring, troubleshooting and support services.

Chris Jack
Head of Customer Experience at QTAC


After PL-200 Training, May 2022

Codruta Guler, Project Consultant at Aspira

Thank you Gill Walker for the amazing PL-200 technical training! Thank you so much for everything! You are an amazing trainer! It was a very nice experience!

Mikael Arvidsson

Thank you Gill for these days. I agree with Codruta! :) 

Niels Asselman, M365 Consultant @ CTG Belgium

Thank you very much for the lessons, I learned a lot of new stuff concerning model driven applications and dataverse, since we work mainly with SharePoint as a back-end. But I have a feeling that is going to change in the near future.

During the Customer Engagement and Feature Speakers - Urdu Hindi Bootcamp 2021 - Day 2

Adnan Jalees

Awesome! Very interactive & impressive explanation by Gill Walker.

Andrew Prosser
Principal Consultant, Artis Group

In the Sydney market, Gill is "Ms CRM". There is, quite frankly, no-one else in the market with as much experience and knowledge of the Dynamics CRM/CE ecosystem as Gill. I've worked with Gill many times over the years and would do so again without hesitation.

An accomplished speaker, excellent trainer, and possessing deep domain knowledge of the challenges faced when implementing sales and marketing platforms ensure you get immense value from just a 30 minute conversation. Spending a day with Gill will change how you approach software project delivery forever.

If you are considering Dynamics CRM/CE and have yet to engage Gill, then you are leaving a tonne of opportunities on the table. What are you waiting for?

Paul Gabrielides
Principal Consultant, Independent Communications Consultants

I count Gill as a friend, having spent years fighting with her while she was consulting on a CRM implementation for my company (Quantum Exchange) too long ago to remember.

All jokes aside, I can not recommend Gill highly enough to do her justice. What I love about Gill is that she tells it as it is. Her qualifications are second to none. Gill is the one person that you want on your side when you are establishing a CRM. And if you haven’t engaged her in the first instance, Gill is the one person to engage if you need your CRM to function as you had initially hoped. 

Gill and her team of consultants have access to the skills you require to get you through the basic Microsoft 365 and Teams implementation and synchronisation.

Anne and Kate Dobson

Quantum Exchange is a client of Opsis and Gill Walker

Paul Gabrielides
Managing Director, Quantum Exchange

As Managing Director of Quantum Exchange, I take great pleasure in recommending the services of Opsis, Gill Walker and Edward Birch.

Their skills in implementing Microsoft Dynamics into Quantum Exchange were stretched to the limit. Not only did they have to deal with the existing databases of two different companies each of which had been operating for over twenty years, but they also had to endure the egos of the five directors. As a result of their efforts, I was able to merge two companies and two groups of people into one unified team and managed to do so in a tight time schedule.

Gill's knowledge of Microsoft Dynamics was only surpassed by Edward's ability to deduce, discover and calculate his way through concepts that they were unsure about. Their capacity to continue to assist me in my pursuit to explore possibilities is a testament to their perseverance and tenacity in ensuring our company flourishes.

I have no hesitation at all in acting as a reference for Opsis and will happily accept calls from their potential clients.

NSW Dept of Finance - Lands & Property Information is a client of Opsis and Gill WalkerclientlpiwaratahlogoColin Hickling
ICT/Program/Project Management Consultant, NSW Dept of Finance - Lands & Property Information

Opsis were brought into LPI to help the organisation transition from multiple CRMs to a single integrated Microsoft Dynamics CRM solution. They worked with technical and business staff to progress from high-level business requirements to develop and implement a detailed technical specification. This included liaison with subject matter experts, implementing and configuring out-of-the-box CRM, then training end-users. Opsis were extremely professional throughout the process, demonstrating an excellent grasp of both business and technical issues. Their work was detailed and accurate, and they were proactive in communicating the changes inevitable in such a large project to all stakeholders.

I would recommend Gill, Edward and the Opsis team to anyone who needs assistance with Microsoft Dynamics CRM, and am happy to have a phone conversation if further details are required.


Gill Walker gave us a second opinion on our CRM implementation

As an organisation, we needed to develop an existing CRM database and realised that some staff training was required to achieve this.  As we are a not-for-profit organisation we wanted to run the project as cost-effectively as possible. We chose Gill Walker, from Opsis in Sydney, to deliver the training.

Gill's a good and effective communicator; she talks in layman's terms, which we really appreciate.  In our experience, this is a rare talent in the technical world.

Further on, as we weren't overly happy with the way another one of our projects had gone, we engaged Gill to provide us with a second opinion.

Gill's role here was an advisory one; however, I'm happy to say that she took this engagement very seriously and treated it with great care by making sure she understood our business and the processes involved. She provided overarching guidance as well as suggestions on how we best proceed.

We enjoyed working with Gill, found her input valuable and are happy to report that she 100% met our expectations. Also, we've found Gill to be responsive and reliable.

We would engage Gill Walker again and are happy to recommend her to others - I am very pleased that Gill Walker gave us this second opinion.

Client details on file.

McKenzie Partners is a client of Gill Walker and OpsisKatie Sturges
Financial Controller, McKenzie Partners

The difference Opsis have made to our CRM and our business is amazing. One thing I love is the new reports they designed to handle our media sales.  We thought it couldn't be automated because we have such a varied and complex list of products, but we were wrong!

Repeat orders are easy too - our BDMs just copy the previous order with a couple of clicks. So much easier for sales, plus it saves me a day or two every week entering sales into MYOB.  That's time I can now spend doing my real job - thanks Gill and the Opsis team!

Australian Information Industry Association is a client of Gill Walker and OpsisKelly Hutchinson
General Manager - Corporate Relations and Program, Australian Information Industry Association

Opsis has helped us to better understand campaigns and the sales process in CRM and we can now see where productivity can be improved across the business.

The training and support we so desperately needed have been great for my team who have really appreciated Gill's advice as have I.

Wal Williams
Sales Manager, Ico

Gill's knowledge of the Microsoft CRM product was excellent and her recommendations allowed us to come up with practical ways of adapting the product to meet our unique requirements. We are now able to complete client proposals in an average of 30-40 minutes, a process that used to take anywhere up to 2 hours previously.

Applied Training Solutions is a client of Gill Walker and OpsisCarlo Lauricella
CEO, Applied Training Solutions (talking about the Greenhouse project)

The employee satisfaction has increased because the team are not creating reports as a separate activity - they just do their jobs and reports happen in the background.  Lost customers are a thing of the past.

Reliance Infocomm is a client of Gill Walker and OpsisShayan Sanyal
Project Manager, Reliance Infocomm (Telco) - Mumbai (India) and Sydney

I had the pleasure of managing Gill at Reliance Infocomm. Gill has an innate ability to cut through the fog, and explain complex systems to newbies and experts in a clear and fascinating manner. She is very keen to deliver what I like to call the "perfect" training experience, which results in extremely satisfied customers. If you need someone to lead CRM change realization, it's Gill.

Brainbench is a client of Opsis and Gill Walker

MaryLou Massey

Gill did an outstanding job when reviewing a very difficult test.  Her feedback was well thought out and clear to understand. She is truly an asset and I do hope I get to work with her again.

HNW Financial Planning Gosford is a client of Gill Walker and OpsisRobert Cumming
Business Owner, HNW Financial Planning - Gosford

Financial Planning requires an understanding of the complex interaction of a number of persons and legal entities who or which might have different types of investments, debts, insurances and estate planning. Liaising with clients requires individual consideration and access to a large pool of data.

Gill Walker helped HNW Planning in scoping our project and in helping our own development staff to get up and started. Gill also helped with training and licensing options. Gill remains a reliable and knowledgeable reference for us.

Sam Gupta
Host, Community Builder, and Founder - WBSRocks (podcast)

Love your knowledge of CRM and how it fits in the enterprise architecture!

Edward Zia
Facilitator, Mentor, Fellow & Certified Practising Marketer - Australian Marketing Institute

Gill Walker is a smart, focused and dedicated Speaker & Dynamics Expert who has great ideas and strategies. Known her for years. Powerful. LOVE HER WORK!

Grahame Flynn
Managing Consultant, BSR

Gill is a specialist in customer-focussed selling, and adds capability to this with Microsoft CRM tools focus.

Niels Asselman
Microsoft 365 Solution Engineer, First IT

Thank you very much for the lessons. I learned a lot of new stuff concerning model driven applications and dataverse, since we work mainly with SharePoint as a back-end.

Codruta Guler
Project Consultant, Aspira

Thank you Gill Walker for the amazing PL-200 technical training! You are an amazing trainer! Was a very nice experience!

Allan Smith
Business Development Manager, Ezi Payment Solutions - Queensland

It gives me great pleasure to recommend you simply because, in today's world, it is very rare indeed to find a Company whose staff are prepared to go that extra mile for their customers as you have done for us on a number of occasions.

Gill, on behalf of Opsis, has shown professionalism and integrity of the highest level and that neither she nor Opsis, whilst conscious of profitability, as one must be, are not driven solely by the holy dollar and place client satisfaction above purely monetary reward.

David Nomchong
Managing Director, Global Qi Alliance (Marketing Company) - Frenchs Forest

Gill walked me through the CRM process, she made the complex simple to understand and gave me the tools to make important strategic decisions. I found her diligent, enthusiastic and easy to communicate with. Gill is able to assess the issues quickly and works well with staff.

Jack Fraenkel
Managing Director, Motivatories

Gill "Walks on Water" when it comes to CRM and I know that she will ask you to define what you really mean and want by CRM. Is it simply a contact management tool that you can store some history on, or do you need other sophistications such as pipeline, programmed contacts, stored templates etc? Anyway, she will beat you into submission and you will come off the canvas with a much clearer idea of what will suit your needs. I am happy to recommend Gill and have many times, always with good results.


All the above testimonials are as written or said directly by the clients.

Gill Walker's showreel QR code

Opsis is an expert Microsoft Dynamics 365, Microsoft Power Platform and CRM strategy consulting company. Our focus is your CRM success, with Microsoft Dynamics 365 / Microsoft Power Platform or any CRM technology - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  Gill is the creator of SuccessRM - your blueprint for CRM success.  We offer:

  • Strategy for your successful CRM
  • Microsoft Dynamics 365 and Power Platform
    • scoping
    • implementation
    • technical support
    • training
    • consulting, advice and guidance
    • assistance with your centre of excellence
  • Mentoring for CIOs and other decision makers tasked with implementing CRM.