Gill Walker – CRM Success Catalyst, Speaker, Educator, D365 Project Manager, Microsoft Dynamics 365 Functional Consultant, Solution Architect, Advisor, Trainer, MCT, MVP, DTM


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Gill Walker as a Speaker

Through hugely informative and entertaining keynotes and workshops, Gill Walker shows how to enable your CRM help you to gain and retain the clients that you serve best to the benefit of your entire organisation.

Her audiences gain extraordinary value as she shows them how to get the most out of their CRM investment. Although Gill is a Microsoft Certified Trainer, her work is not software specific. She takes her in-depth knowledge to a wider set of principles and processes so you can monetise and measure the value of your CRM, making it a highly profitable part of your business.

Gill’s work inspires and excites sales people to use their CRM to improve their revenue, managers discover easier ways to strategise, and technical staff relish the opportunity to contribute to the bottom line.

Gill realised many years ago that organisations could achieve far more with their CRM – if they made a few simple changes to their approach. Education should take a much bigger role. Gill brings this passion to life with her keynotes, presentations, training and consulting.

Gill’s aim for any audience is for everyone to leave with an understanding of how to ensure that their CRM is a key factor in their success.



"I especially like making esoteric information easily understandable for everyone, even if they know nothing about CRM, technology or IT".

Gill Walker has spoken for:

Gill Walker has spoken for - as of July 2021 

Key Topics:

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Five Ways to Increase your Business Profit – with CRM

  • What is business profit?
  • How can you increase your business profit – regardless of your industry?
  • How will your successful CRM help you achieve this?

Unpacking the Mystery of CRM Success

  • Why is CRM success so elusive?
  • CRM is Simple, but not Easy
  • Why Assumptions make an Ass of You and Me

Taming the Beast of CRM Data

  • Data is useless – information and knowledge are powerful
  • How do we convert our data into valuable information?
  • The options within Microsoft Dynamics 365 (or CRM) to enable you to make the right decisions based on your data


Gill Walker speaks Taming the beast of CRM data

What clients say:

“Gill walked me through the CRM process, she made the complex simple to understand and gave me the tools to make important strategic decisions.” 

David Nomchong
Managing Director, Global Qi Alliance

“Gill has an innate ability to cut through the fog, and explain complex systems to newbies and experts in a clear and fascinating manner.”

Shayan Sanal
Project Manager, Reliance Infocomm

“There is, quite frankly, no-one else in the market with as much experience and knowledge of the Dynamics CRM/CE ecosystem as Gill. I've worked with Gill many times over the years and would do so again without hesitation.”

Andrew Prosser
Principal Consultant, Artis Group

“Gill ‘Walks on Water’ when it comes to CRM and I know that she will ask you to define what you really mean and want by CRM.” 

Jack Fraenkel
Managing Director, Motivatories

Read more client testimonials here 

CPA Week

Gill Walker was featured by:

Gill Walker was featured by as of July 2021

View Gill's media interviews

Contact Gill

ZAH 1636 low res no bgWith over a decade of speaking experience, backed up with two decades of CRM project implementation expertise, Gill will ensure that you have powerful, practical take-home ROI. Please consult with her to ensure a fully customised presentation that meets your required deliverables.

For her very rare combination of first-class technical knowledge, business awareness and outstanding communication skills, contact Gill through your preferred Speakers Bureau or Event Organiser or via the following contact details:

Mobile: +61 410 449 709               Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

LinkedIn:            Twitter: @opsiscrm



Gill Walker's showreel QR code

Opsis is an expert Microsoft Dynamics 365, Microsoft Power Platform and CRM strategy consulting company. Our focus is your CRM success, with Microsoft Dynamics 365 / Microsoft Power Platform or any CRM technology - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  Gill is the creator of SuccessRM - your blueprint for CRM success.  We offer:

  • Strategy for your successful CRM
  • Microsoft Dynamics 365 and Power Platform
    • scoping
    • implementation
    • technical support
    • training
    • consulting, advice and guidance
    • assistance with your centre of excellence
  • Mentoring for CIOs and other decision makers tasked with implementing CRM.