Gill Walker – CRM Success Catalyst, Speaker, Educator, D365 Project Manager, Microsoft Dynamics 365 Functional Consultant, Solution Architect, Advisor, Trainer, MCT, MVP, DTM


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A lesson from history for our Dynamics 365 training


Fifty-seven years ago today, a routine training exercise turned tragic, claiming the lives of nineteen people. On March 30, 1967, Delta Air Lines Flight 9877 departed from New Orleans International Airport for what was supposed to be a straightforward training flight. Two engines were to be shut down, and the trainee pilot would navigate the aircraft using the remaining engines, circling the airport before landing.

But the exercise took a devastating turn. Critical errors by the trainee pilot led to the aircraft crashing just short of the runway, striking power lines, demolishing two homes, and causing extensive damage to a nearby motel. The crash resulted in the loss of thirteen innocent lives on the ground, along with all six crew members.

This tragic event underscores the importance of effective training and supervision. In an era before sophisticated flight simulators, real aircraft were sometimes used for training exercises, as was the case here. However, the investigation revealed lapses in supervision and improper use of flight controls by both the instructor and trainee.

This story serves as a stark reminder of the consequences of inadequate training and oversight, offering valuable lessons for projects involving Dynamics 365 and beyond. It's a sobering reminder of the critical role of proper instruction and supervision in any endeavour.

Unleash the Power of Dynamics 365 Training! 

Are you ready to soar with Dynamics 365 and Power Platform training? Strap in as we uncover the secrets to success in harnessing these powerful tools.

Do you have a flight simulator, i.e. a training environment where your users can learn without putting real data at risk?

Imagine having your own flight simulator for training, a virtual playground where users can explore, experiment, and learn without risking real data. It's not just about avoiding disaster; it's about unleashing creativity and innovation without boundaries. This is what you get when you invest in a training environment.

Too often, organizations gamble with their production environment for training, risking data integrity and reporting accuracy. But why roll these dice when setting up a dedicated training environment costs next to nothing? Don't let shortcuts sabotage your success.

Is the training that you are relying on high quality training with an expert trainer

Quality training is the fuel that propels your team to greatness. Expert trainers ignite the spark of learning, catering to diverse learning styles and ensuring every question finds an answer. Picture an interactive session where participants engage, collaborate, and thrive, leaving behind the monotony of one-way lectures.

Don't settle for mediocrity. Elevate your training experience, and watch as your investment in knowledge pays dividends. It's time to buckle up and embark on a journey where learning knows no limits!"

Training is the lifeblood of a successful CRM / Microsoft Dynamics 365 project. Effective training ensures that users fully understand and effectively use their CRM system to its fullest potential. Effective training also ensures that good technical decisions are made throughout the project.

If you have any questions about your Microsoft Dynamics 365 training, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on +61 2 82 1234 80.

Gill Walker's showreel QR code

Opsis is an expert Microsoft Dynamics 365, Microsoft Power Platform and CRM strategy consulting company. Our focus is your CRM success, with Microsoft Dynamics 365 / Microsoft Power Platform or any CRM technology - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  Gill is the creator of SuccessRM - your blueprint for CRM success.  We offer:

  • Strategy for your successful CRM
  • Microsoft Dynamics 365 and Power Platform
    • scoping
    • implementation
    • technical support
    • training
    • consulting, advice and guidance
    • assistance with your centre of excellence
  • Mentoring for CIOs and other decision makers tasked with implementing CRM.