Offshoring and CRM Excellence: Insights from Australia to India

Recently, I had the exciting opportunity to speak with Suresh Ashkok and dive deep into my journey as the CEO of a Sydney-based boutique Microsoft Dynamics 365 and Power Platform consultancy. For over four years, I've been working with offshore teams from a variety of countries, navigating the highs and lows of remote collaboration.

Suresh challenged me to cut through the typical complaints about language barriers and time zones and instead get real about my experiences—both the wins and the challenges.

There's no doubt that offshore talent brings big advantages for companies in Australia, the U.S., and Europe, where skilled resources can be hard to come by.  But let me tell you, managing an offshore team is a whole different ball game compared to managing local teams. If you don’t adapt your approach and make some strategic changes, you might miss out on the full potential your offshore team can offer.