Gill Walker – CRM Success Catalyst, Speaker, Educator, D365 Project Manager, Microsoft Dynamics 365 Functional Consultant, Solution Architect, Advisor, Trainer, MCT, MVP, DTM

 

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What's in the Box - comparing different levels of the Microsoft Partnership in 2025

Opsis has proudly been a Microsoft Partner since our foundation in 2004—yes, that’s over 20 years of partnership (our celebration posts https://opsis.com.au/resources/blog/celebrating-twenty-years-opsis) and plenty of changes to keep us on our toes. (Who else remembers Action Pack CDs arriving in the mail? Ah, the nostalgia!)

Fast forward to 2025, and things have changed again. Which of these new packages suit your and your organisation best? As of late last week, the trusty Action Pack has been retired.  Instead, we now have a shiny new trio of options to choose from:

  • Partner Launch Benefits
  • Partner Success Core Benefits
  • Partner Success Expanded Benefits

But here’s the twist: figuring out the difference between these three was like trying to follow a recipe with steamed up glasses. I spent a chunk of my weekend scouring Microsoft Learn documentation only to realise… some of the instructions might be missing! (Spoiler alert: I created a support ticket.)

Pricing

Now let’s talk pricing, because it’s a doozy.  You cannot buy more than one of these partner packs, and there does not appear to be upgrade paths from one to another.  So here they are - all fantastic value, but nevertheless not cheap:

  • Partner Launch Benefits: AU$516.00
  • Partner Success Core Benefits: AU$1,339.20
  • Partner Success Expanded Benefits: AU$5,978.40

To make sense of it all, I finally managed to pull together this table (after a small adventure involving documentation gaps and a lot of refreshment!). If anyone else felt like they were playing a game of “Spot the Difference” with the benefit levels, you’re not alone!

table1

table2

table3

For a copy of the Microsoft overview pdf - Microsoft AI Cloud Partner Program Benefits Guide - go to Partner Benefits Guide or if you would like a pdf copy of the table, please email me on This email address is being protected from spambots. You need JavaScript enabled to view it. .

Eligibility

There does not appear to be any specific eligibility criteria for these products, although Partner Launch Benefits targets new businesses or business wanting to become established as a Microsoft Cloud provider; Partner Success Core Benefits targets established smaller businesses and Partner Success Expanded Benefits targets larger businesses

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Opsis is an expert Microsoft Dynamics 365, Microsoft Power Platform and CRM strategy consulting company. Our focus is your CRM success, with Microsoft Dynamics 365 / Microsoft Power Platform or any CRM technology - not licence sales or billable hours. As Principal CRM Success Catalyst, Gill oversees all business operations, strategic planning and execution, yet she still believes in offering personal attention to each and every client, so as to understand their needs and offer tailored solutions.  We are based in Sydney, with clients in Sydney, Canberra, Melbourne, Brisbane and across Australia.  Gill is the creator of SuccessRM - your blueprint for CRM success.  We offer:

  • Strategy for your successful CRM
  • Microsoft Dynamics 365 and Power Platform
    • scoping
    • implementation
    • technical support
    • training
    • consulting, advice and guidance
    • assistance with your centre of excellence
  • Mentoring for CIOs and other decision makers tasked with implementing CRM.